Privacy Policy

Privacy Policy

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YEMEK SEPETİ ELEKTRONİK İLETİŞİM TANITIM PAZARLAMA GIDA SANAYİ VE TİCARET A.Ş.

PRIVACY POLICY

With this Privacy Policy, you agree that you are informed on processing and use of your personal data and consent to use of your personal data as detailed herein.

This Privacy Policy contains the terms and conditions of use of personal data shared with Yemek Sepeti Elektronik İletişim Tanıtım Pazarlama Gıda Sanayi ve Ticaret A.Ş. (“Yemek Sepeti”) by users/members/visitors (“Data Owners”) of the web site www.yemeksepeti.com (“Site”)/Mobile applications or the personal data collected by Yemek Sepeti during the operation of the Site/Mobile applications during the Data Owner’s use of the Site.

Which Data are Processed?

Your personal data processed by Yemek Sepeti is categorized according to the Law for Protection of Personal Data (“Law”) as provided for in the following. Unless expressly stated otherwise, the terms "personal data" under the terms and conditions of this Privacy Policy shall cover the following information.

  • Identity and Contact Information: name, surname, phone, address, workplace information, e-mail address
  • Information About the User, User Transaction Data and Financial Information: membership data, membership ID number, data on the date and time of using Yemek Sepeti services, reasons for communication with Yemek Sepeti Live Help, terms you use when searching at the Site and filtering preferences, scores and remarks, food preferences, categories of restaurants you have visited, errors during use, invoice and payment information, balance information (such as bills sent to the user and vouchers showing payments received from users, such as invoice number, invoice amount, invoice date, etc.).
  • Location Information: Specific or approximate location information about your location, such as GPS data, that we have received while using the services of Yemek Sepeti.
  • Transaction Security Information: log in credential information, password information
  • Marketing Information: reports and evaluations showing your habits and likes, targeting information, and information on cookie records, etc.
  • Demand / Complaint Management Information: Requests and complaints you make through the Site and your comments on the Site
  • Risk Management Information: IP address

Data anonymized under Articles 3 and 7 of the Law will not be considered as personal data in accordance with the provisions of the said law and the processing of such data will be conducted without being bound with the provisions of this Privacy Policy.
For the application on whether your data is being processed, please see ‘Processing and Protection of Personal Data (PPPD Policy).

What is the Purpose of Use of Your Data?

Personal data you share with Yemek Sepeti may be processed for making your membership registration on the Site, updating the membership registration, conducting commercial activities including improvement of the services offered by Yemek Sepeti and providing new services through the Site, and providing you with information on these activities, determining and implementing commercial and business strategies, ensuring legal and commercial security of the persons who are in business relationship with Yemek Sepeti and providing necessary information to you and fulfilling responsibilities arising from the nature of these activities to allow you to utilize the services provided through the Site or via the Mobile Application.


Such personal information may be used to communicate with you or to improve your experience on the Site or on the mobile application (such as managing the communication management process, conducting research on customer satisfaction, etc.), and also to perform internal reporting and business development, and to make various statistical evaluations without disclosing your identity, to create database and perform market research. This information can be processed, stored and transmitted to third parties by Yemek Sepeti for the purposes of direct marketing, digital marketing, remarketing, targeting, profiling and analysis, and you may be contacted for promotion, maintenance and support activities on various applications, products via the aforementioned information.

Yemek Sepeti will also be able to process and share your personal data with third parties, pursuant to Articles 5 and 8 of the Law, and/or in the presence of exceptions under the applicable law, without obtaining your consent as Data Owner. Such conditions mainly include:

  • If clearly prescribed in the law,
  • If necessary to protect the life or physical integrity of a person or third parties, where the person is unable to explain his consent or the consent of such person is not legally accepted,
  • If the processing of personal data is required for performance or execution of an agreement between the Data Owner and Yemek Sepeti,
  • If it is compulsory for Yemek Sepeti to fulfill its legal obligations,
  • If it has been revealed to the public by the Data Owner,
  • If its compulsory for the establishment, use or protection of a right,
  • Data must be processed for the legitimate interests of Yemek Sepeti, provided that it does not jeopardize fundamental rights and freedoms of the Data Owner.

As mentioned above, Yemek Sepeti will be able to use cookies and transmit data to third parties for processing purposes only to the extent required by such third party to generate analysis services based on the data in question. The technical communication files mentioned above are the small text files that the Site sends to the browser of the Data Owner for storage in the main memory. The technical communication file makes the use of the Site more convenient by storing status and preference settings for the website. The technical communication file is designed and used for helping to generate statistical information on the number of people who use internet sites in what proportion of the time, the number of times a person visits a website, the number of times they have visited a particular website, the amount of time they have stayed at the site; and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive any other personal data from the main memory. Most browsers are configured to accept the technical communication file by default; however, users can always change the browser settings so that the technical communication file is blocked or a notification is made upon receiving a technical communication file.

Who Can Access to Your Data?

Yemek Sepeti may transfer your personal data and any new data obtained using such personal data to restaurants for the purpose of fulfilling the objectives set out in this Privacy Policy, in a limited scope for providing such services. In this context, Yemek Sepeti will also be able to transfer your personal data to Delivery Hero GmbH and Luxembourg Investment Company 43 S.A.R.L., which Yemek Sepeti is affiliated to, and also its shareholders, subsidiaries, public authorities and private legal entities. Anonymized or limited data transfer can be made to third parties and suppliers who benefit from the services of our business partners and further approval can be obtained in such cases.

Yemek Sepeti may share your personal data with third parties such as outsourced service providers, hosting service providers including those that send e-mails and SMS’, and law firms for improving your user experience (including improvement and personalization), security assurance, detection of fraudulent or unauthorized use, investigation of operational evaluation, troubleshooting of site services and any other purpose stated in this Privacy Policy.

 As Data Owner, you acknowledge that you agree in advance to this effect that third parties may store your personal data on their servers at any place in the world, provided that they are limited to the above-mentioned purposes.

As Data Owner, you undertake that your personal data which this Privacy Policy covers is complete, accurate and up-to-date and that you will update it immediately in the event of any change to this information. If you fail to update the information, Yemek Sepeti will not have any responsibility.

As Data Owner, you acknowledge that you may not fully utilize the operation of the Site or the Mobile application in the event that you made a claim that would result in the inability of Yemek Sepeti to use any of your personal data, and you declare that you will bear all responsibilities arising therefrom.

 For How Long Do We Store Your Data?

Your personal data you share with Yemek Sepeti will be kept for the period required for the fulfillment of the purposes set out in this Privacy Policy and for the time limits set forth in the applicable legislation. In addition, your personal data may be retained for a limited purpose of defending against any dispute that may arise between you and Yemek Sepeti.

 How Do We Ensure the Security of Your Data?

Yemek Sepeti takes necessary technical and administrative precautions and has necessary audits performed to ensure prevention of

  • illegal processing of personal data,
  • illegal access to personal data, and
  • protection of personal data

for the purpose of providing the minimum level of security by considering appropriate conditions and costs set out under the applicable legislation or expressed in this Privacy Policy.

In addition, Yemek Sepeti does not disclose any personal data obtained from you to third parties in contravention of the provisions of this Privacy Policy and the Protection of Personal Data Law and does not use it for purposes other than processing.
For links located in the Site to other applications, Yemek Sepeti does not bear any responsibility for the privacy policies and content of such applications and advises that you review them.

Amendments to the Privacy Policy

This Privacy Policy may be updated from time to time in order to comply with any changes in requirements and the legislation.

COOKIES POLICY

As Yemek Sepeti Elektronik İletişim Tanıtım Pazarlama Gıda Sanayi ve Ticaret A.Ş. (“Yemek Sepeti”), we use cookies to enable the most efficient use of our internet sites and to improve your user experience. If you do not choose to use cookies, you can delete or disable cookies from your browser's settings. However, we would like to remind you that this may affect your use of our internet sites. We will assume that you accept the use of cookies on our internet sites unless you change your cookie settings from your browser. You can access the policies regarding the collected data in the Privacy Policy in our internet site.
What are cookies and why are they used?
Cookies are small text files stored on your device or on network server through browsers by internet sites that you visit. For more information, please visit: http://www.aboutcookies.org/ and http://www.allaboutcookies.org/.


The main objective of using cookies on our site is to improve the functionality and performance of our internet sites, to improve the services offered to you, to improve our internet sites and to offer new features through our site and to customize the features according to your preferences, and to ensure the legal and commercial security of our internet sites, you and Yemek Sepeti.

Types of Cookies Used on Our Internet Sites


Session cookies: Session cookies are temporary cookies that are used during your visit to our internet site, which are deleted after you close the browser. The main purpose of using such cookies is to ensure that the Internet sites function properly during your visit. For example; enabling you to fill online forms consisting of more than one page.

Persistent Cookies: Persistent cookies are types of cookies that are used to increase the functionality of internet sites and provide a quicker and better service in our sites. Such cookies are used to remember your preferences and are stored on your device via browsers. Some types of persistent cookies; can be used to present customized offers to you, taking into consideration such factors as your intended use of the internet site.


Through the use of persistent cookies, if you visit our internet site through the same device, your device will be checked for a cookie placed by our internet site in your device, and if so, it will be understood that you have visited the site before and content to be presented to you will be determined accordingly. 

Categories of Cookies Used in Our Website

Technical Cookies: Technical cookies are used for the operation of the website, and the pages and areas of the website that are not working are detected.
Authentication Cookies: In case visitors use their passwords to login to the internet site, such cookies will prevent the user from re-entering their password on every page by determining that the visitor is the site user on each page visited by the visitor on the internet site.
Customization Cookies: These are cookies used to remember users' preferences when visiting different pages of different websites. For example, remembering your preferred language preference.
Analytical Cookies: These are cookies that enable the production of analytical results such as the number of visitors of the website, the pages that are displayed on the website, the time of visit of the websites, and scrolling movements of the pages of such websites.

 Cookies Used in Our Website

Cookie Description, Duration and Preferences Analytical Cookies

Advertisement: Used to show behavioral and target -oriented ads to visitors. 3 months. It is possible to accept or reject with the browser settings tool.

Facebook: These types of cookies allow Facebook members (or non-members) to be tracked for market analysis and product development. 2 years from the first set of cookies. It is possible to accept or reject with the browser settings.

Google analytics: Such cookies provide the collection of all statistical data in such a way as to improve the presentation and use of the site. Google provides us to understand the users better, by adding societal statistics and data regarding the relevant users, to the related information. Our site uses Google Analytics cookies. Such cookies and collected data are transferred to Google servers in the U.S. and are maintained in accordance with Google's data protection guidelines. You can click here to learn more about the principles of Google's analytics data processing activities and the protection of personal data. 2 years from last update.

Cookie Control

https://tools.google.com/dlpaqe/gaoptout

Adobe Omniture: Such cookies allow the aggregation of all statistical data to improve the presentation and use of the Site.
5 years from the first installation of the cookie.

3 years from the first installation of the cookie.

1 month from the first installation of the cookie.

Session Cookie

It is possible to accept or decline via browser settings.
Technical Cookies
Session: Session cookies are used to ensure session continuity. 82 years from the first installation. It is possible to accept or reject via browser settings.

Customization Cookies

Language: Records the user-selected language and corresponding options. Unlimited; it remains on the computer until set/deleted from the browser. It is possible to accept or reject via browser settings.
Mobile: Is used to show the main website if the user is visiting the site from a mobile device. (For example, that the device has enabled Flash), or that it is a mobile site that does not need Flash. The source site is saved for better understanding of the user's preferences.
Session Cookie

It is possible to accept or reject via browser settings.

Can the Use of Cookies Be Prevented by Data Owners?

 You have the option of customizing your preferences for cookies by changing your browser's settings.

 Adobe Analytics http://www.adobe.com/uk/privacy/opt-out.html

 AOL https://help.aol.com/articles/restore-security-settings-and-enable-cookie-settings-on-browser

Google Adwords https://support.google.com/ads/answer/2662922?hl=en

Google Analytics https://tools.google.com/dlpage/gaoptout

Google Chrome http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Internet Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

MozillaFirefox http://support.mozilla.com/en-US/kb/Cookies

Opera http://www.opera.com/browser/tutorials/security/privacy/

Safari https://support.apple.com/kb/ph19214?locale=tr_TR